01604 211360

Returns/Refund Policy

  • If you are not completely satisfied with your purchase from Airwheel Direct, simply return the item to us in it’s original condition within 14 days of receipt for a full refund of the product purchase price.
  • Returned items should be unused and must be returned in original packaging with any enclosed documentation and accessories. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
  • Please note:
    1. Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.
    2. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
    3. The cost of returning the item to us is your responsibility.
    4. Delivery charges are only refundable where goods are faulty and a refund is made.
  • Once you have returned an item to us, we will process a refund for you within 14days of receiving and inspecting the item.